Legal
SKU One, which manages the site www.skuone.ai, places great importance on the protection and confidentiality of your personal data, which represent, for us, a guarantee of seriousness and trust.
As such, our Personal Data Privacy Policy specifically reflects our commitment to comply, within SKU One, with the applicable rules regarding the protection of personal data and, more particularly, those of the General Data Protection Regulation ("GDPR").
In particular, our Privacy Policy aims to inform you about how and why we process your personal data in the context of the services we provide to you.
Our Privacy Policy applies to you, regardless of your place of residence, as long as you are at least 15 years old, whether you are a customer, a candidate for a position at SKU One, or a visitor of the site www.skuone.ai.
If you are under the legal age mentioned above, you are not permitted to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at dpo@skuone.ai.
If you believe that we hold personal data concerning your children without their consent, we invite you to contact us at the dedicated address mentioned above.
We process your personal data primarily for the following reasons:
● to navigate our website, to benefit from our services, to discover our operational optimization solutions, and so that we can respond to your requests (e.g., information requests, complaints, etc.) based on our general terms and conditions of use and our legitimate interest in providing you with the best possible service.
● to manage our customer service based on the execution of the contract and our legitimate interest in responding effectively to your requests and complaints.
● to keep informed about our latest offers and events by phone, based on our legitimate interest in retaining our customers and prospecting for new potential clients.
● to manage billing and any outstanding payments, based on our legitimate interest in obtaining compensation for the provision of our service and based on our general terms and conditions.
● to follow and comment on our publications on social media based on our legitimate interest in having a dedicated page on social media.
● to apply for a position within SKU One based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.
● to ensure your safety in our premises by using video surveillance cameras based on our legitimate interest in protecting you as well as protecting our employees and premises.
Your data is collected directly from you as long as you are a client of our services or a "simple" visitor to our site www.retailnext.ai and we are committed to processing your data only for the reasons previously described.
It is also possible that your personal data may be processed indirectly in the context of fairs or social networks (e.g., Linkedin).
However, as soon as you voluntarily publish content on the pages we edit on social networks, you acknowledge that you are entirely responsible for any personal information you may provide, regardless of the nature and source of the information provided.
We have summarized below the categories of personal data as well as their respective retention periods:
● Professional identification data (e.g.: name, surname, position, company, etc.) and contact information (e.g.: email address and work phone, etc.) kept for the entire duration of the service provision, to which are added the legal retention periods, which are generally 5 years.
● When there is confusion between your organization’s name and your personal name (e.g.: sole proprietorship, micro-enterprise, etc.), economic and financial data (e.g.: bank account number, verification code, etc.) retained for the duration necessary for the transaction and the management of billing and payments, to which are added the legal retention periods, which are generally from 5 years to 10 years.
● Telephone number for our commercial telephone prospecting campaigns retained for a maximum duration of 3 years from the last contact we had with you.
● Video surveillance images collected using our video surveillance cameras and kept for a maximum duration of one month.
● Data indicated in the CV and cover letter retained during the recruitment process and then for 2 years from the date of your application.
● Connection data (e.g.: logs, IP address, etc.) retained for a duration of 1 year.
● Cookies that are generally retained for a maximum duration of 13 months. For more details about how we use your cookies, you can consult our cookie policy available at any time on our website.
Upon expiration of the applicable retention periods, the deletion of your personal data is irreversible and we will no longer be able to communicate them to you after this deadline. At most, we can only retain anonymous data for statistical purposes.
Please also note that in the event of a dispute, we are obliged to retain all personal data concerning you for the entire duration of the file processing, even after the expiration of their previously described retention periods.
The applicable data protection regulations grant you specific rights that you can exercise, at any time and free of charge, to control the use we make of your data.
● Right of access and copy of your personal data as long as this request does not conflict with business secrecy, confidentiality, or the secrecy of correspondence.
● Right to rectification of personal data that may be inaccurate, outdated, or incomplete.
● Right to object to the processing of your personal data implemented for commercial prospecting purposes, as well as to processing based on our legitimate interest unless legitimate and compelling grounds justify these processing operations and prevail over your interests, rights, and freedoms.
● Right to request erasure (“right to be forgotten”) of your personal data that are not essential to the proper functioning of our services.
● Right to restriction of your personal data that allows for the monitoring of the use of your data in case of a dispute regarding the legitimacy of a processing operation.
● Right to data portability which allows you to retrieve part of your personal data in order to store or easily transmit it from one information system to another.
● Right to give directions regarding the fate of your data in the event of death, either through you or through a trusted third party or an heir.
For a request to be taken into account, it is imperative that it be made directly by you, or your representative at the address dpo@retailnext.ai.
Requests cannot come from anyone other than you or your representative. We may therefore ask you to provide a proof of identity in case of doubt about the identity of the requester, as well as a justification for the representation.
We will respond to your request in the shortest time possible with a maximum delay of one month from its receipt, unless the request is technically complex or if we receive numerous requests at the same time. In such cases, the response time may be a maximum of three months.
Please note that we may always refuse to respond to any excessive or unfounded request, especially considering its repetitive nature.
Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.
We specify that we screen all our technical service providers before recruiting them to ensure they strictly comply with the applicable rules regarding the protection of personal data.
FURTHERMORE, WE GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR COMMERCIAL PARTNERS.
The personal data processed by our website is hosted on servers located outside the European Union. In order to protect your personal data, we rigorously ensure that our host implements the appropriate safeguards required to ensure the confidentiality and protection of your data.
It is also possible that we use technical tools located outside the European Union. If this is the case, we guarantee that they strictly comply with the applicable rules on transfers to ensure adequate confidentiality and protection of your personal data.
We implement all the technical and organizational means required to ensure the security of your personal data on a daily basis and, in particular, to combat any risk of destruction, loss, alteration, or disclosure.
We guarantee that we do not use any advertising cookies for the operation of this site.
On the other hand, we inform you that we use statistical cookies when you browse our website. For more information, we invite you to consult our Cookie Policy.
To best ensure the protection and integrity of your data, we have officially appointed an Independent Data Protection Officer (“DPO”) with our supervisory authority.
You can contact our DPO at any time and free of charge at the address dpo@skuone.ai to obtain more information or details on how we process your data.
You can contact the “National Commission on Informatics and Liberties” or “CNIL” at any time using the following contact details: Complaints Service of the CNIL, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by phone at 01.53.73.22.22.
We may change our Privacy Policy at any time to adapt to new legal requirements as well as to new processing that we may implement in the future.